Changes at the Clarke Hearing Center in Northampton, MA
As we realign our services at the Clarke Hearing Center, we understand you may have questions about what these changes mean for you or your loved ones. Below, you’ll find answers to the most common questions about our transition away from adult audiological services, including important dates, how to transfer care, and what to expect moving forward. Adult patients are classified as ages 22 and up.
FAQs
We are shifting our focus to better support growing community needs in pediatric hearing care and school-based services. This transition allows us to strengthen our partnerships with local school districts and expand services for children and youth. Increased availability of other adult hearing services in the region has also influenced our decision.
No. The Clarke Hearing Center is not closing. We are adjusting our service offerings to reflect current community needs and demand. We will continue to operate with a focus on pediatric and educational support services, exclusively serving patients ages birth to 21.
Current adult patients have been notified of this change. Clarke is referring adult patients to Hampshire Hearing and Speech at 243 King Street, Suite 105, Northampton, MA, for continued audiological care. Hampshire Hearing and Speech can be contacted at 413.586.9572. We are committed to supporting a smooth transition. (UPDATED on Sept 17, 2025)
There is no change to pediatric services. We will continue to serve children and youth (ages birth to 21) with the same level of excellence and commitment.
We will honor Clarke Hearing Center service plans. Manufacturer warranties can be serviced by other hearing centers or patients may contact the manufacturer directly.
As of September 12, 2025, we are no longer accepting new adult patients. Services for existing adult patient appointments will continue through January 30, 2026. Any existing adult appointments after this date will be cancelled. Patients will be notified of cancellations and given a referral to continue their treatment with an alternative provider.
The current office hours for the Clarke Hearing Center remain unchanged. Any future updates will be announced on both the Clarke Schools and Clarke Hearing Center websites and communicated directly to patients.
To discuss transferring your records to another provider, please contact the Clarke Hearing Center at chcinfo@clarkeschools.org or by calling 413.582.1114
After January 30, 2026, all adult patients should see their new provider for these services.
For medical emergencies patients should contact 911 or visit an urgent care center. The Clarke Hearing Center does not provide urgent or after-hours services.
We are here to help during this transition. If you don’t see your question here, please don’t hesitate to contact the Clarke Hearing Center directly via email at chcinfo@clarkeschools.org or by phone at 413.582.1114.
